Shipping policy

All orders are shipped from Malaysia. We currently only ship within Malaysia through DHL, J&T and other available postal services that dispatch deliveries within Malaysia.

After an order is verified, coffee will be shipped in 1-2 working days from Malaysia (excluding weekends and public holidays).

There are some cases where orders may be delayed due to external factors that are out of our control.

We are not responsible for any delays by postal service, courier, or customs agencies.

Any customs or import duties charged once a delivery reaches its destination is at the responsibility of the customer. We have no control over these charges, hence we are unable to inform in advance what the cost would be as customs policies and import duties vary widely around the world. If a customer would like to know the cost of duties of an order, please contact your local customs office.

When an order is processed and ready to be dispatched, the customer will receive an email with delivery information such as the courier and tracking code.

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at sq2.sapce@gmail.com/

Once the cancellation request is received and approved, a full refund will be initiated. We advise a cancellation request to be made within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

 

Return Policy

The following are the policies to be eligible for return requests after shipment or receipt of goods;

  • All goods sold are non-refundable except for Failed Delivery, Wrong Delivery, and Damaged goods during delivery.
  • Only items that have been purchased directly from https://hengroastery.myshopify.com/ online store can be eligible for a return.
  • Any online store product purchased through other retailers are not eligible for this policy and must be in accordance to the respective retailers' returns and refund policy.
  • Goods are eligible for a return if the following are applied:
    • Incorrect: The item is not the item you ordered. Wrong size or color difference from what is indicated on the order summary, or missing items from the packaging.
    • Damaged: The items you ordered are found to be damaged upon receiving them. Items have been tampered, refurbished or modifies. Customers will be responsible for all shipping charges to return goods. Returns are only applicable for a complete online store product.
  • Change or cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
  • https://hengroastery.myshopify.com/ and Squared Space Sdn.Bhd. reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.

Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method.

Shipping Policy

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your orders. We do not ship to P.O. Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change in Shipping Address

If you have any request for a change in shipping address, please email us at sq2.space@gmail.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2 - 5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5:00pm on weekdays only.

Tracking Number

Once goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email, mobile app or SMS.

For non-tangible products or services, confirmation of order and receipt will be communicated via email, mobile app or SMS. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

 

Payment Policy

Prices for our products are subject to change without notice. https://hengroastery.myshopify.com/ and Squared Space Sdn. Bhd. reserves the right to modify or discontinue products or services (or any part of content thereof) without notice and at any given time. https://hengroastery.myshopify.com/ and Squared Space Sdn. Bhd.  will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service or products.